Shipping & Returns Policy

Shipping Policy for VoltsBay.com

Order Cutoff Time

  • Orders placed Monday to Friday before 14:00 (2 PM) will be processed on the same day.
  • Orders placed after 14:00, or on weekends and public holidays, will be processed on the next working day.

Processing Time

  • We aim to process all orders within 1 to 2 business days.

Shipping Options and Delivery Times

1. Regular Postage (UK)

  • Estimated delivery time: 2 to 3 business days.
  • Postage Fee will be calculated for all orders within the UK.

2. Next-Day Delivery (UK)

  • Available at checkout for an additional fee.
  • Delivery services: Royal Mail, Evri, or DPD.

3. International Shipping

  • Shipping costs are calculated automatically at checkout based on your geographical location.
  • Delivery times vary depending on destination and selected service.

Bulk Orders

  • For bulk purchases, shipping arrangements must be confirmed prior to placing the order. Please contact our customer service team for assistance.

Shipping Carriers

  • We partner with trusted carriers such as Royal Mail, Evri, and DPD to ensure reliable delivery.

Additional Notes

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather or carrier delays.
  • Tracking information will be provided for all applicable orders.

For any shipping-related inquiries, please reach out to our support team at orders@VoltsBay.com.

Refund and Returns Policy for VoltsBay.com

Thank you for choosing VoltsBay. Below is our Refund and Returns Policy outlining the guidelines for returns and refunds:

Returns Eligibility

  • All products purchased from VoltsBay.com, including all ZOYI products, are eligible for returns.
  • To be eligible for a return, the product must:
  • Be unused and in its original packaging.
  • Be in the same condition as received.
  • Returns must be initiated within 30 days of the purchase date.

Refunds

  • Once your return is received and inspected, we will inform you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refund times depend on your payment provider’s policies.

Warranty

  • ZOYI multimeters are covered by a 365-day warranty from the date of purchase.
  • The warranty covers manufacturing defects and malfunctions under normal usage conditions.
  • It does not cover damage caused by misuse, neglect, or unauthorized modifications.

Return Process

  1. Contact our customer service team at info@VoltsBay.com to request a return authorization (RMA) number.
  2. Once you receive your RMA number, securely package the item and include the RMA number on the outside of the package.
  3. Ship the item back to us using a traceable shipping service.
  • Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

Exchanges

  • If you need to exchange a product for the same item due to a defect or error on our part, please contact us to arrange the exchange.

Exceptions

  • Certain products are exempt from returns or have specific return conditions due to their nature. Please refer to the product description or contact us for more information.

Shipping Returns

  • To return your product, mail it to: info@VoltsBay.com.
  • You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on your location, the time it takes for your exchanged product to reach you may vary.
  • For expensive items, consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

If you have any questions about our Refund and Returns Policy, please contact our customer service team at info@VoltsBay.com.

VoltsBay.com reserves the right to update or change this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any changes.